Q. I tried to find (specific article or book) in the library, but you don't have it. How can I get it for free?
Anytime you have an item you want but that we don't have, we'll be happy to request it for you via a process called Interlibrary Loan (ILL). The system we have in place allows us to request copies of items from other institutions that have it. Articles are usually sent to us as PDF attachments to emails; we can then forward those on to you as soon as we receive them. Books take longer as copyright permissions don't yet allow for sharing of eBooks, so we must pass along/borrow physical copies. Articles can arrive as soon as the same day but can take up to a week; books can take longer with the shipping and handling involved. If you ever want to submit an ILL request but there's not an immediate request button where you found the item, please go to https://library.arbor.edu/ill ; we have a form embedded on the left side of the page so you can quickly submit your request(s)!